Returns & Exchanges
At Julbo Eyewear, we want you to be completely satisfied with your high-performance frames. If you are not happy with your purchase, you can return or exchange any item in its original condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place your eyewear in its original protective case and box, ensuring all tags and accessories are included to qualify for a full refund.
Ship Your Items
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing